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Return Policy for Handmade Jewelry
 

Return Eligibility

  • Returns are only accepted for defective or incorrect items.

  • All handmade items are non-refundable.

  • Repairs or replacements can be arranged after verifying the item is either defective or sent incorrectly.
     

Order Processing

  • By placing your order, you acknowledge that it will take approximately 2-3 weeks to handmade your jewelry before shipping.
     

Return Shipping

  • For defective or incorrect items, WHITEDO will cover the return and exchange shipping fees after verification.

  • Please DO NOT send the product directly; contact us first.
     

Contact Information

  • For local (Hong Kong) and international customers, please reach out to us with your concerns and details for assistance.

  • Phone/WhatsApp: +852 98353532

  • Email: whitedohandcrafts@gmail.com

 

Purchasing notes

  • Each piece is handmade to order, please expected 14 days before shipment. 

  • Each piece is handcrafted by Whitedo, please expect there will be handmade differences.

  • If you are uncertain about the size, please contact before you checkout.
     

Shipping

  • I ship internationally to most countries dispatches from Hong Kong.

  • I offer free shipping if your order meets certain amount,  it will automatically display at checkout.

A small artisan jewelry studio and shop based in Hong Kong that specialises in creating  unique handcrafted pieces of metal accessories.

© 2024 Whitedo Handcrafts.

2/F, 61 Percival Street, Causeway Bay, Hong Kong.

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